FAQ

How Much will the website cost?

Every website we build is relevant to each client, so the pricing structure will depend on what your needs are. We can guarantee that there are NO HIDDEN COSTS. This means that the price agreed at the point of sale, will be the price you pay. During the course of your time with us, you may want to add extra marketing to your campaign, or to make changes to your website. The charges for any additional service after the point of sale will be outlined in a confirmation e-mail which you will receive at the point of sale.

Who will I contact concerning my account with Web Works BD ?

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need re-evaluation.

How long will the website take to complete?

This all depends on the site, and any additional features or prerequisites which you will need for the site. This time line will be discussed with you at the point of sale.

How do I update my website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs. If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask your Account Manager to carry out these changes for you. Other methods which are frequently chosen are largely dependant upon how much data or information and pictures you have and how you store this information at present. We can provide an on line content management system where you can either update individual products/pages/services or particular sections of your website. e.g. company news. Alternatively we can provide functionality such that you can upload your product ranges to the website very quickly using our wordpress websites. We can also add databases if you wish.

Can you provide all of our web design and hosting services?

Yes – we are your one stop company to provide all your web services. No more – not knowing who to call if you have problems – we can register your domain name – design your website – provide your web hosting and arrange your email accounts for you.

Do you guarantee that my site will always be visible?

No web hosting service can guarantees 100% uptime. However we can say that our servers have had 100% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily.

Can I have a professional e-mail address?

Does your email address look professional? Is your web hosting company flexible? It is amazing to find that in this day and age, some companies have still not realised how important their email communications are. Your email address may actually be more important to your image than your logo, letterhead or business cards combined!

I already have a website, and I need it updating, can you help me?

Yes, we would be happy to look at you existing website and give you a quote for updating it.

Is there any ongoing payments?

This all depends on your original agreement. If you have paid for a website, then the only fee you will have to pay, is an annual hosting fee. If however you are marketing your website with us as well, then there will be periodic charges for the marketing, but this will be agreed wityh you before you accept any of our additional services. We can accept payments on a monthly basis, or if you prefer, we also offer subscriptions to our clients as well.

How to I keep track of how well my website is doing?

Your account Manager will discuss the Google analytics system with you, which is a tool that Google provides for free in order for you to keep a close eye on the incoming visitors your site gets.

Do you provide analytical reports regarding the website, and any attached marketing?

We have the ability to send our clients reports on their marketing, and these reports will be sent to our clients upon request.